Patients of Cookley Surgery.
As a response to some recent comments on our Facebook page we wish to clarify that Cookley Surgery is still operating.
During an extremely challenging few months, our team at Cookley has continued to provide excellent care to our patients. We have had a Doctor at Cookley running surgeries since the Pandemic started. Our GPs have had to adopt new technologies and ways of working to safely provide continuity of care to our patients. We have worked closely with, and are guided by, our local Clinical Commisioning Group and Public Health England and have put extensive plans in place to protect both our staff and our patients. These plans are reviewed and adapted weekly after wider discussion with these organisations.
Some services have been temporarily reduced - ie Phlebotomy. This is because there is no safe or practical way to provide this service at Cookley at this time. We have however, provided a service for Cookley patients at our Hume Street facility. Some Practices no-longer provide any phlebotomy to their patients and direct all their patients to the hospital for their blood tests. We wish to continue this service for all our patients.
Our dispensing service has expanded and we are now delivering medication to our vulnerable patients - this is a service that we plan to continue.
We are currently organising the vaccination of patients at Wesley Court and Drummart House. Residents will be informed when this will take place.
We created a Facebook Page so we could share service information quickly and to a wider audience. We think that most of our patients have found the information that we post helpful. Can we please request that in future, if you have a concern about service provision, that you contact the practice directly to discuss. Thank you for your continued support and understanding.
WE ARE STILL SEEING PATIENTS THAT NEED TO BE SEEN.
We would like to reassure all our patients that we have been providing Face to Face appointments with our doctors and nurses throughout the pandemic. It is important that anyone needing medical advice speaks to one of the Clinical Team first on the telephone, in order to decide how best to safely provide their care. Please rest assured that we still able to see patients and examine them whenever this is appropriate in a safe way. Thank you for your understanding.
We have been informed that patients are finding it very difficult to get through on the telephone. This is likely to be due to patients telephoning to book their Flu vaccines. We apologise for this inconvenience and ask that you wait until a little later in the day to book your flu vaccines so patients with more urgent need can get through to us. Thank you for your understanding.
BOOK YOUR FLU VACCINE
Flu appointments are now available to be booked .
To enable us to maintain social distancing and prevent queuing, on the day of your appointment please do not arrive earlier than your allotted time and where possible attend on your own.
For Eligibility, please see link below:
FACE COVERINGS WHEN YOU COME INTO THE SURGERY AFTER 24TH JULY 2020
FROM THE 24TH JULY YOU WILL BE REQUIRED TO WEAR A FACE MASK OR FACE COVERING WHEN YOU ATTEND THE PRACTICE. UNLESS YOU HAVE A VALID EXEMPTION - PLEASE SEE GOVERNMENT GUIDANCE ON THIS HERE:
Face Covering Exemption Guidance and Cards
Many patient have asked for information regarding exemption from wearing a face covering. Please click on the link below for guidance. Do not contact the surgery to request a letter - we DO NOT provide these. Thank you for your understanding.
CHANGED YOUR MOBILE TELEPHONE NUMBER?
Changed your mobile number? We will be using more technology to contact you and communicate important information with you. Please ensure if you change your mobile number that you remember to advise us as well so that we are able to communicate effectively with you and keep you up to date with important surgery information. Many thanks.
DO YOU NEED A DENTIST
During these times it may be difficult to get a dental appointment if you need it. Please refer to the Government guidelines if you cannot get an appointment with your usual dentist.
COVID 19 TESTS
EVERYONE OVER THE AGE OF 5 WITH COVID 19 SYMPTOMS WHICH INCLUDE NEW CONTINUOUS COUGH, HIGH FEVER OR LOSS/CHANGE OF TASTE OR SMELL CAN REQUEST A TEST. CLICK ON THE LINK BELOW FOR GUIDANCE:
Guidance on coronavirus testing, including who is eligible for a test and how to get tested.
WE ARE STILL RUNNING OUR BABY IMMUNISATION CLINICS. IT IS EXTREMEMLY IMPORTANT THAT YOUR CHILD HAS THEIR VACCINATIONS. OUR NURSES ARE KITTED OUT WITH ALL THE APPROPRIATE EQUIPMENT (AS YOU CAN SEE IN THE PHOTO TO THE RIGHT) TO KEEP THEM, AND YOU AND YOUR BABIES SAFE. SEE YOU SOON!
ARE YOU SHIELDING DUE TO COVID-19? THERE IS HELP AVAILABLE
If you need help or know of someone that needs help, you can self refer into this programme by telephoning 0808 196 3646
There are 3 types of volunteers available to support you in the community if you are shielding
- Community Response volunteer: volunteers to collect and deliver shopping, medication or other essential supplies.
- Patient Transport volunteer: volunteers to provide transport to patients who are ready for discharge and ensure that they are settled safely back into their homes.
- Check in and Chat volunteer: volunteers to provide telephone support to individuals who are at risk of loneliness
BEWARE OF SCAMMERS
There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS.
Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern
We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.
Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.
If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.
You can also report to Action Fraud:
DIABETES AND "SICK DAY RULES"
HAVE YOU, OR HAS SOMEONE YOU CARE FOR GOT DIABETES? DON'T FORGET TO FOLLOW THE SICK DAY RULES!!
HAGLEY CATHOLIC SCHOOL KINDLY SUPPLY OUR CLINICIANS WITH FULL FACE MASKS
THE PRACTICE WOULD LIKE TO SAY A VERY BIG THANK YOU TO HAGLEY CATHOLIC SCHOOL FOR SUPPLYING US WITH FULL FACE MASKS FOR USE DURING THE COVID-19 PANDEMIC. TO THE RIGHT YOU CAN SEE DR JO JENKINS SPORTING ONE OF THE NEW MASKS. THANK YOU FOR HELPING TO KEEP OUR CLINICIANS SAFE AT THIS TIME.
NEW FACEBOOK PAGE
PLEASE ACCESS OUR NEW FACEBOOK PAGE WHERE WE WILL BE POSTING LOTS OF IMPORTANT INFORMATION.
CORONAVIRUS -Patient Update 16th March 2020
Important information about the coronavirus (COVID-19)
The NHS across Worcestershire and Herefordshire will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).
The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
• a high temperature or
• a new continuous cough
If someone in your household has symptoms and you are currently in good health you must also self isolate but for 14 days to see if symptoms develop. This applies to your whole household. If you are over 65 and have symptoms you can book an on-line test here
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
• you feel you cannot cope with your symptoms at home
• your condition gets worse
• your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Stay At Home advice can be found here.
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the NHS website here.
Welcome to Aylmer Lodge Cookley Partnership, a surgery and medical centre providing primary care for Kidderminster, Cookley and surrounding areas.
We are a large Practice with 11 doctors, working on our two sites in Hume Street Medical Centre, Kidderminster and Cookley village. We hope you take your time to browse our website where you will find lots of useful information about the surgery and the services we offer.
Our team consists of doctors, nurses and administrative staff and we are a modern general practice. Hume Street Medical Centre has a large purpose built carpark for our patients use, free of charge, when they are visiting the surgery.
Cookley is a rural dispensing practice. We can dispense medication to patients who live more than a mile from a dispensing chemist.
Our aim is to offer the highest standard of health care and advice to our patients, with the resources available to us.
We have a team approach to patient care and endeavour to monitor the service provided to patients to ensure that it meets current standards of excellence.
We are dedicated to ensuring that practice staff and doctors are trained to the highest level to provide a stimulating and rewarding environment in which to work.