Automated Telephone Service

Posted on:

✨📞 Exciting News! 📞✨

We’re happy to announce that we have implemented a new feature designed to make managing your queries with us even easier!

Starting Monday 14th October 2024, you will be able to check or cancel your upcoming appointments using our new fully automated telephone service.

What You Need to Know:

🩺 Check and Cancel Service means reduced waiting times: Avoid long phone queues and the 8:00am rush – our automated system handles it all for you.

🩺 24/7 Access: Available outside of our regular surgery hours for your convenience.

🩺 No Need to Speak to Us: Manage your booked appointments without needing to talk to one of the care navigators.

🩺 More Availability for Care: By using this service, you’ll help free up the lines for those who need to speak with care navigators directly.

The new system can also help with step-by-step guidance on the NHS App, along with other useful information.

We hope this new system will enhance your experience, reduce waiting times, and support patient care more efficiently! 💙